REFUND POLICY

All our clients are very important to us, that’s why Magnacoustics (“Company”), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://magnacoustics.com (“Website”).

The terms “You,” “Your,” and “Yours” refer to the entity/person/organization using our Website. When this Policy mentions “we”, “us”, and “our”, it refers to the Company and its subsidiaries and/or affiliates. The term “goods” refers to any product or item bought on our Website by You.

This Refund Policy is governed by our Terms of Services.

For any questions regarding this Refund Policy or any requests regarding refunds and returns, please contact us by email at Sales@Magnacoustics.com, phone (516) 239-0042, or other contacts provided below.

Some of the goods can be returned within 30 days of delivery and are eligible for a refund. You have the right, without giving a reason, to return such goods, provided they have not been used, damaged, or altered in a way that substantially changes their appearance. Only changes made to inspect the goods upon delivery are permitted.

The right to withdraw from a distance contract within 30 days without giving a reason does not apply to legal persons (e.g., companies, entrepreneurs).

See the Exceptions section below to learn more about which goods are not eligible for a refund.

This Return Policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged, or defective goods.

Standard Returns

Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund.

If the item is not subject to an Exception, you must place your refund request within 30 days of delivery of the item.

Please contact our Support team to begin the return and refund process. The Support team will walk you through the process and help you.

Please fill in the Return form received with your order and send the goods back to the address provided herein:

Return Address:
Magnacoustics
1320 Stub Road
Petaluma, CA 94954
Phone: (516) 239-0042

In case of the return of the goods, you will be responsible for paying the return shipping costs.

You must exercise your return right responsibly and return the product in the original neat packaging, along with all parts of the product. If the goods are incomplete, we won’t be able to accept the returned goods or issue a refund.

Once the Goods and the Return form have been received and checked by our staff, a refund will be authorized by the same method that the payment was made. Depending on your financial institution, refunds can take up to 30 days to be credited to your original payment method. In all cases, we reserve the right to suspend the refund until the goods are received back and inspected.

If You fail to meet the deadlines of our Return Policy, we will be unable to offer a refund.

Return Exceptions

Your right to return quality goods purchased in the online store does not apply to:

– Goods that have been personalized for your order
– Goods that have been unpacked after delivery, such as packaged video or audio recordings or packaged software
– Discounted items
– Subscription services

Defective Goods

In certain cases, such as defective, damaged, or wrong goods, you may be required to provide evidence of the issue (e.g., a photo or video), or to return the item in order to receive a refund.

You must contact our company at Sales@Magnacoustics.com within 30 days of purchase and provide the following information:

– Proof of purchase
– Details about the defect, damage, or missing part
– Product name
– Order number
– Defect evidence (e.g., photos/videos of the item and packaging)

When submitting a complaint, You must indicate how You wish the claim to be resolved:

– Replace the defective goods
– Supplement missing components
– Apply a discount to the goods
– Refund the payment
– Receive store credit

If You are required to return the goods back to us, you will be responsible for paying the return shipping costs. The goods must be returned in the original packaging (with instructions and/or warranty card, if applicable).